Exchange & Refund Policy
We offer 7 Day Return or Exchange for our valued customers. Term and condition apply.
- If you received a defect item, please notify us within 7 days of receipt either by replying to your order email or message us through the Live Chat. Please explain the nature of the defect and attach any pictures or videos, if these are deemed helpful in explaining the problem.
- Once the defect is confirmed, we will either send you a replacement from our own warehouse or have the supplier contact you directly to exchange.
- In the rare instance when defect is too complicated and cannot be clearly demonstrated by a picture or video, you can choose to send the item back to us for evaluation. We will then perform tests and/or send the item to supplier to confirm the defect. Note that the replacement will be shipped out only after the defect is confirmed which might take some time. If the item is sent back to us but we cannot confirm the defect or alleged defect is considered to be within normal range of operation, then we will have to send the item back to you at extra charge.
- It is OK to change your mind and return the product back to us within 7 days of receipt, provided that the items requested for return/exchange is not used, undamaged and the item came in with its original unopened packaging. Please take reasonable care to ensure that any item is returned to us safely and not damaged in transit. Eotton Singapore will not be liable for any loss or damage that may be incurred in the process of shipping the item back to us. Eotton Singapore reserves the right not to accept any used items/items with packaging that has been opened before. This is to protect other customers, as nobody likes to receive any item that has been opened before. In the event a return cannot be accepted, the sender will bear all costs in having the item sent back to the sender’s address.
- We do not accept walk-in returns at this point and customers are responsible for all shipping costs in sending the item back to us. We would encourage all customers to use a trackable service when returning items to our warehouse. This is to faciliate the tracking status of your own returns. Do note that we would not be able to advise on the status of your return, nor be responsible for any delays or loss, if you have chosen a non-trackable mode of return.
- Our 7 day return/ exchange policy does not apply to items in clearance section, promo items, items purchased with special discount codes applied at checkout, pre-ordered goods, custom-made goods and food items.
- All accepted returns will be strictly refunded in the form of an in-store credit which you can use to offset a future purchase with us.
- All returns are not entitled to our Free Shipping policy.
- If your original order incurred a shipping fee, the full value of the returned items will be refunded (the shipping fee will not be refunded).
- If your original order was sent with Free Shipping, then if the remaining value of the order (after deducting the value of the returned items) still exceeds S$80, then the full value of returned items will be refunded. Otherwise, Eotton Singapore will deduct a shipping fee $7.90 from the value of the items returned when issuing an in-store credit.
- Note that if you used a discount code and after item return the order no longer satisfies the terms & conditions of this code, the full discount value will be withheld from the credit refunded.
- Please allow up to 7 days for a credit on a return to be processed and issued to you after the item is received at our warehouse.